In every case, we prorate the discount across all applicable items in your specific order. If you return the $10 item you will get $6 in credit. If you return the $15 item you will get $9 in credit. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items. The $10 item in this case would be the item you got for free. One was a $15 item and the other was a $10 item. Let's say you redeemed a BOGO for 2 items. The easiest way to do this is to give you an example. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount. Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. In the case they missed an item please contact us and include the order number and item(s) missed. It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. Please do not group returns like this in the future as it can cause major delays and incorrect crediting. If you lost access to your email you’ll need to contact us below with your order number, full name, and billing address. Please make sure to check all folders including Spam on the email address associated with your order. Orders sent without following this process will be delayed and may cause crediting issues.Īll returns will be refunded via gift cardĭue to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment. To ensure fast and accurate processing please use the Returns Portal before sending back your return.
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